Privacy Policy

Drake Casino respects the privacy of its players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support interactions, and related digital services. It is intended to give a clear overview of the types of information that may be handled, the reasons for handling it, and the choices available to players.

Personal information is information that identifies a person, or that can reasonably be connected with a person. The information handled will depend on how a player uses the website and services. Some information is needed to create and operate an account, while other information may help improve security, website performance, communications, or customer support.

By using the website, players should read this Privacy Policy together with any other notices shown during registration, account use, payment, verification, or communication. Those notices may provide further information about a particular collection or use of information.

Depending on the services used and the information provided by a player, Drake Casino may handle the following categories of information:

• Account details, such as a player’s name, date of birth, contact details, username, account preferences, and information used to manage access to the account.
• Verification information, which may include identity documents, proof of address, information about age or identity, and other details needed for account checks.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances, and records of related enquiries.
• Usage and communication information, such as messages sent to customer support, correspondence, feedback, account activity, and information provided when a player requests assistance.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information, and website activity.
• Cookie and similar technology information, including details about visits, preferences, links or pages viewed, and interactions with the website.
• Information connected with safer gambling, account protection, fraud prevention, and compliance checks, where this is relevant to the use of the services.

Players should provide accurate and current information when requested. If information is incomplete, inaccurate, or cannot be verified, access to some account functions or services may be affected. Players should not provide another person’s information unless they are authorised to do so.

Information may be collected directly from a player, automatically when the website is used, or from service providers and other sources where this is reasonably necessary for account administration, verification, security, payment processing, or legal and regulatory obligations. Where a player contacts support, the content of that contact and the steps taken to resolve the enquiry may be recorded.

Drake Casino may use personal information for purposes connected with providing and managing the services. These purposes can include:

• Creating, maintaining, and administering a player account.
• Processing deposits, withdrawals, transactions, and related account instructions.
• Confirming identity, age, account ownership, and eligibility to use the services.
• Carrying out anti-fraud, anti-money-laundering, security, risk, and responsible gambling checks.
• Providing customer support, responding to questions, investigating complaints, and communicating about an account or service.
• Maintaining, testing, improving, and securing the website, systems, and user experience.
• Sending service messages, account notices, security alerts, and other communications needed to operate the account.
• Sending marketing communications where permitted and where the player has provided consent or otherwise has a valid choice to receive them.
• Meeting legal, court, tax, accounting, audit, compliance, and other official requirements.

Personal information may be shared with carefully selected service providers that help operate the website and services. Depending on the circumstances, these providers may support payment handling, identity verification, fraud monitoring, information technology, hosting, customer support, communications, security, auditing, or professional services. They should only receive information that is reasonably needed for the relevant service and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect players, Drake Casino, or other people; investigate suspected fraud, misuse, or security incidents; enforce applicable terms; respond to lawful requests; or meet a legal or official obligation. If business operations or services change, information may be transferred as part of that change where permitted and handled in accordance with applicable privacy requirements.

Drake Casino does not use personal information for unrelated purposes without a suitable reason or notice. Marketing communications should include a practical way to stop receiving further marketing messages. Stopping marketing does not stop essential service, security, transaction, or account communications.

Cookies and similar technologies

The website may use cookies and similar technologies to help remember preferences, keep account functions working, understand website usage, support security, and improve performance. Some cookies may be necessary for core features, while others may be used for analytics, personalisation, or communications. The information collected through these technologies may be combined with other website or account information where reasonably necessary.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the availability, security, or operation of some website features. Browser settings vary, so players should check the help information for their chosen browser to understand the available controls.

Security of information

Reasonable technical, organisational, and administrative measures may be used to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission methods, staff awareness, and restrictions on who can access information.

No website, account, or electronic transmission can be guaranteed to be completely secure. Players should protect their login details, avoid sharing passwords, use trusted devices and connections, and contact support promptly if they suspect unauthorised account activity. Drake Casino may take steps to verify identity before discussing account or personal information.

Keeping information

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, financial records, and service improvement. Some records must be retained for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, it may be securely deleted, anonymised, or otherwise handled in an appropriate way.

Players may have rights in relation to the personal information held about them. These rights can depend on the circumstances, the type of information, and any applicable legal requirements. A player may contact Drake Casino to ask for:

• Access to personal information held about them and, where appropriate, an explanation of how it is being used.
• Correction of information that is inaccurate, incomplete, or out of date.
• Deletion of personal information where there is no ongoing reason or legal requirement to keep it.
• Withdrawal of consent to marketing communications or other processing that relies on consent.
• Further information about the handling, sharing, or retention of their personal information.

To exercise these rights, players should email support@drakecasino.best and explain the request clearly. The request should include enough information to identify the relevant account and describe the action sought. Drake Casino may need to confirm the requester’s identity before providing information or making changes, particularly where the request involves account security or sensitive documents.

A request to delete information, close an account, or withdraw marketing consent does not necessarily remove records that must be kept for legal, security, payment, dispute, or compliance purposes. It may also not remove information that has been lawfully anonymised or information needed to maintain records of a player’s request. Where a request cannot be completed in full, the reason may be explained where appropriate.

Players should contact support@drakecasino.best if they believe their information is inaccurate, have a concern about privacy, or want clarification about this policy. Drake Casino aims to review privacy requests within a reasonable time and may ask for additional information when needed to assess or complete the request.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, security practices, or privacy requirements. The latest version will apply from the date it is made available. Players should review this page periodically, especially before continuing to use the services after a material update.